Spring also means trade shows, product development meetings, product testing, design reviews, and major quality initiatives. If there is one thing that gets my goat, it's a lack of quality focus. When I find myself ignoring the minor details I know it is time to recharge the batteries and place a renewed emphasis on why it is we succeed as a company. Often, it is these little failures that make you realize the triumphs for what they are. Complacency is the evil twin of diligence. Throughout my day I remind myself that our customer, our total quality experience, and the privilege I have to serve our industry in whole are not inherently entitled.
Spring reminds me that every year breeds opportunity for new life. What will I do to do my part?
